Window Peeper Not Working? Upload, Login and Video Help
Troubleshoot Window Peeper photo uploads, sign-in, pending videos, download issues and inconsistent AI results without resubmitting duplicate jobs.
First identify which step failed
“Window Peeper not working” can describe an upload problem, a login issue, a payment problem or a generated result that looks different than expected. The next action depends on the step. A page that will not load is not the same as a rendering task marked failed.
The photo will not upload
Use JPG, PNG or WebP, up to 10 MB. Convert HEIC rather than only changing the filename extension. Check that the file opens normally on your device. If the upload stalls, verify your connection before submitting again. Start with one clear portrait rather than a group photo.
See the photo guide for framing and lighting. Uploading a sharper image may improve identity guidance, but it cannot fix an unavailable network connection.
Sign-in opens a blank window or Google reports an error
Close the stalled login window, reload the site and try again. If Google shows an error such as redirect_uri_mismatch, copy that exact error for support; changing your portrait will not resolve an OAuth configuration error. Never send your password, authentication code or full sign-in URL to support.
If a proxy shows a different website from a direct connection, include the visible page title and whether the problem happens with the proxy enabled. Do not disable certificate checks to continue.
The video is still pending
Check the task state in your account. A waiting or running job has not failed simply because progress seems unchanged. Avoid creating duplicate jobs while waiting. If it remains unresolved, contact support with the task identifier and approximate submission time.
A job recorded as failed restores its generation. A completed result with unusual hands, food or likeness is a quality issue rather than an automatic failed task. Review the refund policy for the distinction.
Payment or download problems
If payment completed but the account balance has not updated, do not immediately buy the same pack again. Check the account you used and contact support@caughtatthewindows.com with the order reference. Never include full card details.
Download finished results promptly. If a result link cannot be opened, include the task identifier in your support request. For the intended workflow, return to the creation tutorial.